Terms and Conditions

1. The agreement

This site is operated by GBASTAR Enterprises LLC, trading as Bella Perfection (“we”, “us”, “our”), Miami, Florida 33150, United States.

By browsing this site or placing an order, you agree to these terms. If you do not agree with them, please do not use the site. These terms should be read alongside our Privacy Policy, Shipping Policy and Return Policy, which form part of this agreement.

2. Who can order

You must be at least 18 years old, or the age of majority where you live, to place an order. By ordering you confirm you are old enough and that the payment method you are using belongs to you or that you have permission to use it.

We sell only to customers in the United States. Orders with a delivery address outside the United States may be cancelled and refunded.

3. Products and descriptions

Everything is made in small batches by hand. We describe each product as accurately as we can, including size, weight, and what is in it, but small variations between batches are normal and are not a fault.

Availability is not guaranteed. A product shown on the site may sell out between the moment you add it to your cart and the moment you check out. If we cannot fulfil something you have paid for, we will contact you and refund that item in full.

4. Colour and scent

We cannot guarantee that a colour on screen matches the product exactly, and a difference in appearance or scent preference is not a defect. If a shade is not right for you, our Return Policy explains what we can do.

5. Pricing and payment

• All prices are in US dollars and exclude sales tax unless stated. Applicable Florida and destination taxes are calculated at checkout.
• Payments are processed by Stripe. We never see or store your full card number.
• Payment is taken when you place the order. Your order is not confirmed until payment clears.
• We may change prices at any time, but a change will not affect an order already placed and paid for.

Prices and product details are entered by hand and mistakes happen. If a price or description is obviously wrong, we may cancel the order and refund you in full rather than honour the error, even after you have received a confirmation email.

6. Orders we can refuse

An order confirmation is an acknowledgement that we received your order, not our acceptance of it. The contract is formed when we dispatch the goods.

We may refuse or cancel an order where:

• The item is out of stock or a batch failed our checks
• Payment is declined, reversed, or looks fraudulent
• The price or description was clearly wrong
• We suspect the order is for resale without our agreement
• We cannot deliver to the address given

If we cancel an order you have paid for, you get a full refund and nothing else is owed either way.

7. Shipping and delivery

• Orders are dispatched within two business days, excluding weekends and public holidays.
• We ship with UPS and USPS. Delivery estimates come from the carrier and are estimates, not guarantees.
• Shipping is free on orders over $75. Below that, the cost is calculated at checkout.
• Risk passes to you on delivery. Title passes once we have received payment in full.

We are not responsible for delays once a parcel is with the carrier, for an incorrect address you supplied, or for a parcel marked delivered and then taken from a doorstep. If a parcel is lost in transit, contact us and we will open a claim with the carrier.

Full details are on our Shipping Policy page.

8. Returns and refunds

You may return an unopened, unused item in its original packaging within 14 days of delivery. Our Return Policy sets out how.

Refunds are issued to the original payment method. Depending on your bank, funds can take several business days to appear after we process the refund.

9. Emails and offers

If you subscribe to our list, you will receive product and offer emails until you unsubscribe. Every email carries an unsubscribe link, and unsubscribing does not affect order and delivery emails, which we have to send.

Promotional codes are single-use per customer unless stated, cannot be combined with other offers, have no cash value, and may be withdrawn at any time before you use them. We may cancel an order where a code has been misused.

10. Product safety

Cosmetics and skin care

Patch test before first use, especially if your skin is sensitive or reactive. Read the ingredient list on the packaging, and stop using a product if irritation occurs. Our products are cosmetics, not medicines — they are not intended to diagnose, treat, cure or prevent any condition. If you are pregnant, nursing, or under a doctor's care, check with your doctor before use.

Candles

Never leave a burning candle unattended. Keep it away from children, pets, drafts and anything flammable. Burn on a heat-resistant surface, trim the wick to about a quarter inch before each burn, and do not burn for more than four hours at a time. Stop use when about half an inch of wax remains.

11. Our content

The Bella Perfection name, logo, product names, photography, text and page designs are owned by us or licensed to us. You may not copy, reproduce, republish, or use them commercially without our written permission.

You are welcome to share our pages and photos on social media with credit and a link back.

12. Using the site

You agree not to:

• Use the site for anything unlawful, or in a way that could damage or overload it
• Attempt to gain access to accounts, systems or data that are not yours
• Scrape, harvest, or copy the site's content or customer data by automated means
• Introduce malware, or interfere with how the site works for anyone else
• Buy for resale without our written agreement

13. Reviews you post

If you leave a review or send us a photo, you keep ownership of it, but you give us a non-exclusive, royalty-free licence to use, display and reproduce it in connection with our products and marketing, with attribution to the name you posted under.

You confirm the content is your own, is honest, and does not infringe anyone's rights. We may decline to publish, or remove, anything abusive, fraudulent, off-topic, or unlawful. We do not edit reviews to change their meaning.

14. Disclaimers

The site and everything on it are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the site will be uninterrupted, error-free, or free of harmful components, or that any information on it is complete or current.

Nothing on this site is medical advice. Statements about our products have not been evaluated by the FDA. If you have a skin condition, persistent acne, or any medical concern, speak to a dermatologist or doctor.

15. Limitation of liability

To the fullest extent permitted by law, GBASTAR Enterprises LLC, its members, employees and suppliers are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, or data, arising from your use of the site or our products.

Where liability cannot be excluded, our total liability for any claim is limited to the amount you paid for the product the claim relates to.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

16. Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. Any dispute arising from these terms or from an order will be brought in the state or federal courts located in Miami-Dade County, Florida, and you and we both consent to those courts hearing it.

If any part of these terms is found unenforceable, the rest stays in force.

17. Changes to these terms

We may update these terms as the business changes or the law requires. The date at the top always shows the current version, and the terms that apply to your order are the ones published when you placed it.

18. How to reach us

Questions about these terms, or about an order:

GBASTAR Enterprises LLC
Miami, Florida 33150, United States
[email protected]

You can also use the form on our contact page. We aim to reply within 24 to 48 hours.