Contact
A person reads
every message.
Ask about a shade, an ingredient, an order that has not turned up, or whether something is right for your skin. We would rather tell you not to buy it than have you buy the wrong thing.
Send us a message
We reply within 24 to 48 hours, Monday to Friday.
We reply within 24 to 48 hours, Monday to Friday. If it is urgent, email us directly at [email protected].
Before you write
Quick answers
Five things we are asked most. If yours is not here, the form above is the place.
Where is my order?
Orders are packed within 1–2 business days and arrive 3–5 business days after that, so 4–7 business days in total. You will get a tracking email when it ships — check spam if you have not seen it. Full detail is on our Shipping Policy page.
Can I return something?
Unopened, unused items can be returned within 14 days of delivery. Opened cosmetics and burned candles cannot come back for hygiene reasons — but if something arrived damaged, faulty or wrong, send us a photo and we will replace or refund it.
Which shade should I pick?
Tell us what you normally wear and what you are after — a nude that does not wash you out, a red that lasts through dinner — and we will point you at the closest match. Screens lie, so we would rather talk it through than have you guess.
I have sensitive skin. Is this safe for me?
Our skin care is fragrance-free throughout, but botanical does not mean allergen-free. Send us the ingredient you react to and we will check the full list for you. Always patch test first — details on our Disclaimer page.
Do you sell wholesale?
We work with a small number of stockists. Message us with your shop, your location and roughly what you are looking for, and we will tell you honestly whether we have the capacity to supply you.
While you wait
Have a look around.
Lipstick, gloss, skin care and hand-poured candles — made in small batches in Miami.
Shop the collection