Orders
Shipping Policy
Everything is packed by hand in Miami and sent with UPS or USPS. Here is exactly how long it takes, what it costs, and what happens if a parcel goes missing.
1. Where we ship
We ship within the United States only, including Alaska, Hawaii and US territories. We do not currently ship internationally.
Orders are packed and dispatched from Miami, Florida.
2. Processing time
Orders are packed and handed to the carrier within 1–2 business days of payment clearing.
Business days are Monday to Friday, excluding public holidays. An order placed on Friday afternoon, Saturday or Sunday begins processing the following Monday.
During a launch, a restock, or a sale, processing can take a day or two longer. If that is the case we will say so on the site before you check out.
3. Shipping time
Once dispatched, parcels typically arrive within 3–5 business days. We ship with UPS and USPS, and choose the carrier based on the destination and the size of the order.
Transit times are the carrier's estimates, not guarantees. Distance matters — a parcel travelling within Florida arrives sooner than one crossing the country — and weather, carrier backlogs and holiday volume can all add time.
4. What it costs
| Order total | Shipping |
|---|---|
| $100 and over | Free |
| Under $100 | Calculated at checkout, based on weight and destination |
The $100 free shipping threshold is based on the order total after any discount and before tax. Shipping cost is shown before you pay — you will never be charged more than the amount confirmed at checkout.
5. Total time to arrival
Processing and transit together:
| Stage | Time |
|---|---|
| Processing | 1–2 business days |
| In transit | 3–5 business days |
| Total | 4–7 business days |
So an order placed Monday morning generally arrives between Thursday that week and Tuesday the following week. An order placed Friday evening starts processing on Monday and generally arrives between Thursday of the following week and the Tuesday after.
6. Tracking your order
You will receive two emails: one confirming the order, and one with a tracking number when it ships. Tracking can take up to 24 hours to show movement after the carrier scans the parcel in.
If you have not received a shipping email within three business days of ordering, check your spam folder first, then email us and we will look it up.
7. Getting the address right
Please check your shipping address carefully before paying. Once an order is dispatched we cannot redirect it.
- If you spot a mistake, email us immediately. If the parcel has not left yet we will fix it.
- If a parcel is undeliverable because of an incorrect or incomplete address, it comes back to us. We will refund the order minus the original shipping cost, or resend it once you pay shipping again.
- Apartment, suite and unit numbers matter. Most failed deliveries are missing ones.
8. Delays
Once a parcel is with the carrier, it is in their hands. We are not responsible for delays caused by weather, carrier backlogs, holiday volume, or a failed delivery attempt at your address.
That said, if your parcel is stuck, tell us. We will chase the carrier on your behalf and keep you updated.
9. Lost or stolen parcels
If tracking shows the parcel is still in transit and it has been more than ten business days since dispatch, contact us. We will open a claim with the carrier and either replace or refund the order once the claim is resolved.
If tracking shows the parcel was delivered but you cannot find it, please check with neighbours and around the property first, and give it 24 hours — carriers sometimes scan a parcel as delivered before it arrives. If it does not turn up, contact us and we will help you file a claim with the carrier.
We cannot take responsibility for a parcel marked delivered and then taken from a doorstep. If you are not able to receive parcels safely at home, consider shipping to a workplace or a carrier pickup location.
10. Damaged in transit
Glass candle jars and dropper bottles occasionally do not survive the journey. If something arrives broken:
- Email us within 48 hours of delivery
- Include photos of the item and the outer box and packing material
- Keep the packaging until the claim is settled — the carrier may ask to see it
We will replace the item or refund it, whichever you prefer. You will not pay shipping on a replacement.
11. Hot and cold weather
Coconut apricot wax softens in heat, and lipstick can soften in a hot mailbox or a parcel left in the sun. A candle that has softened and reset may have a slightly uneven top; this is cosmetic and does not affect how it burns.
In summer, we recommend bringing parcels indoors promptly. If a product arrives genuinely melted or unusable rather than simply softened, contact us and we will make it right.
12. How to reach us
Anything about an order, a tracking number, or a parcel that has not turned up:
GBASTAR Enterprises LLC
Miami, Florida 33150, United States
[email protected]
We aim to reply within 24 to 48 hours. For returns, see our Return Policy — unopened items can be returned within 14 days of delivery.
Waiting on a parcel?
Tell us and we will chase it.
Send your order number and we will track it down with the carrier, rather than leaving you to do it.
Contact us